Trust
Your property's record, kept properly
Who owns the data, where it lives, who can see it, and what happens when our support team needs to look.
Data ownership
All data relating to an association entered or stored in Condo Inspection remains the exclusive property of that association. That covers inspection reports, documents, photos, technical records and maintenance history, and it holds even when a management company or third party pays for the subscription. Mon Condo Web Inc. acts solely as a technology and hosting provider and claims no ownership over it.
Where your data lives: Canada, including for US associations
Condo Inspection is hosted in Canada. Your association's records, meaning inspection reports, photos, documents, asset registry and maintenance history, are stored and processed in Canada. That's true whether your property is in Vancouver, Montreal or Miami. We don't move US customers to a US region, and we don't replicate your data across borders for convenience.
One jurisdiction, one answer
There's no ambiguity about which country's law governs your records, and no list of regions your data might be in this quarter. If your board's counsel asks where the data is, the answer is one sentence.
A recognized privacy framework
Canada's federal privacy law (PIPEDA) and Quebec's Law 25 impose obligations on us as a service provider that are, in most respects, more prescriptive than what most US states require of an HOA software vendor.
Your rights don't change
The data belongs to your association either way. That's a contractual commitment, and it doesn't depend on geography. You can export it at any time, in standard formats.
Sub-processors and where they operate
Everything above concerns your association's records. A small number of supporting services operate outside Canada, and we'd rather list them than let you find out later.
| Service | Purpose | Region | What it handles |
|---|---|---|---|
| Application & database hosting | Running the platform | Canada | All association records |
| Zoho Desk | Support ticketing | Canada | Support conversations |
| Google Firebase | Push notifications | Global | Notification titles and text delivered to your device |
| Google Maps | Address lookup and the map planner | Global | Property addresses |
| SendGrid (Twilio) | Newsletter delivery | United States | Newsletter subscriber names and email addresses |
| Sentry | Error monitoring | United States | Technical error data and URLs; no association records |
This list covers the services behind this website and the platform. If you need it as part of a vendor review, write to [email protected] and we'll send the current version with contract references.
Access control
Role-based permissions across managers, site administrators, operators, board members (read-only or read/write), committee members and vendors. Data is isolated per association and per management company; a user cannot reach an association they haven't been given access to.
Auditability
Events are recorded in a history you can consult. When our support team needs to act as a user to resolve a problem, that session is logged with a stated reason and is reviewable. Support cannot look at your data invisibly.
Vendors without accounts
External contractors receive a scoped, time-limited link showing only the job concerned. It expires, and it can be revoked.
Privacy
Data is handled in accordance with applicable Canadian and US privacy law, including Quebec's Law 25, PIPEDA and, for California residents, the CCPA/CPRA. Our privacy policy sets out what we collect, why, and how to make an access or deletion request.
Read the privacy policy